Planning your setup? Get help comparing models, dimensions, power requirements, and delivery options before you order.
Shipping & Delivery
How long does shipping take?
Processing and delivery times vary by model, manufacturer, destination, and confirmed availability. Please contact us with the product or SKU and delivery ZIP code for a current estimate before ordering. Delivery dates are estimates, not guarantees. See our Shipping Policy for details.
Do you ship to all U.S. states?
We ship to the contiguous United States. Please contact us at hello@getcoldsweat.co for inquiries about Alaska, Hawaii, or other locations.
Freight Delivery for Large Products
How are saunas and cold plunges delivered?
Large products such as saunas and cold plunges ship via freight carrier. The carrier may contact you to schedule a delivery appointment. Freight deliveries are curbside unless otherwise specified — please arrange for assistance to move the product to its final location.
What should I do before my freight delivery arrives?
Ensure there is clear access to your delivery location. Inspect the packaging carefully upon arrival before signing. Note any visible damage on the delivery receipt before the driver leaves.
Returns & Cancellations
What is your return policy?
Please review our Return & Refund Policy for full details on eligibility, timeframes, and the return process.
Can I cancel my order?
Contact us as soon as possible if you need to cancel. Cancellation is not guaranteed once an order enters processing, production, or fulfillment, even if it has not shipped. Manufacturer-specific deadlines and fees may apply; GDI cancellation requests must be submitted within 24 hours of purchase. Review our Return & Refund Policy before ordering.
Manufacturer Warranty
Do your products come with a warranty?
Many products sold by ColdSweat include manufacturer-provided warranty coverage. Terms vary by brand, product, and model. Please review our Warranty Policy for details.
How do I make a warranty claim?
Contact us at hello@getcoldsweat.co with your order number, product details, photos if applicable, and a description of the issue. We will help connect you with the appropriate manufacturer warranty process.
Financing Options
Do you offer financing?
Yes. Financing options may be available on qualifying purchases. Visit our Financing Options page to learn more.
Electrical Requirements & Installation
What electrical requirements do saunas have?
Electrical requirements are model-specific. Check voltage, amperage, dedicated-circuit requirements, plug or hardwire connection, and the included heater before purchasing. Do not assume a sauna works with an existing household outlet. Review the selected model's specifications and installation manual with a licensed electrician.
Is professional installation required?
We recommend consulting a licensed electrician for any dedicated circuit installation. Assembly instructions are included with each product. ColdSweat does not provide installation services.
Order Tracking
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information. You can also log in to your account to view order status. For freight shipments, the carrier will contact you directly to schedule delivery.
Damaged Shipments
What should I do if my order arrives damaged?
Inspect all packaging at the time of delivery. If damage is visible, note it on the carrier's delivery receipt before signing and take photos immediately. Contact us at hello@getcoldsweat.co as soon as possible after delivery with your order number and photos. Do not discard the original packaging until the issue is resolved.
Contacting ColdSweat
How can I reach you?
Email us at hello@getcoldsweat.co. We aim to respond to inquiries within 1 business day.